Burgan Bank operating across North Africa, Middle East, Turkey, has successfully gone live on ICS Banks, the universal banking software from ICS Financial Systems. Burgan Bank implemented the universal banking solution in its head quarter and across the bank’s branches and operations, where a successful seamless cutover and go-live was completed in May 2016.
Capitalising on the adoption of ICS Banks integrated suite, Burgan Bank now enjoys new features for better customer service and experience, enhanced reach for customers via delivery channels that supports mobility, business transformation, analytics and scalable internal processing.
Before choosing ICS Banks, Burgan Bank with the participation of its subsidiaries evaluated international systems with the help of consultancy firms. The result of that process was choosing ICS Financial Systems to be its preferred financial technology provider.
Managing Director of ICS Financial Systems, Robert Hazboun commented: “On behalf of the entire staff of ICS Financial Systems, I would like to congratulate Burgan Bank on going live with our integrated and comprehensive flagship, ICS Banks. The team of Burgan Bank has indeed worked in harmony with our implementation and operations team, and has put great efforts to fulfil the tasks which has embarked upon bespoke results. We are very pleased with the outcomes and appreciate all the hard work of our combined teams that was put into this project.”
Executive Director for Business Development of ICS Financial Systems, Wail Malkawi, stated: “Burgan Bank is one of the largest banks in Kuwait, and one of the leaders in the region with international presence offerings. We are delighted to have the privilege of being their preferred financial technology partner. At ICS Financial Systems, we proactively and reactively, enhance the business and technological demands of our users with our precise and accurate platform design that is relevant to all emerging business trends.”
Assistant General Manager and Senior Banking Consultant, Raja Khoury, commented: “ICS Banks was chosen for its well-known reputation especially in the MENA region for leveraging operational efficiency, adoption of international standards with emphasis on local requirements and aggressive implementation track record. Burgan Bank, is now adopting latest technologies innovations, full process automation that is enabled for mobility and highly scalable for growth. The project was not easy, however the collaboration and the team spirit between Burgan and ICS Financial Systems teams had made this a success.”
