Alto Africa is shaking up the IT industry by introducing the first affordable unlimited support service in Africa.
A more inter-connected world is driving changes in the way that IT support and Service Level Agreements (SLAs) are being structured. New models are changing the way in which companies procure IT support and disruptive technologies like Cloudbox are impacting the way businesses choose between the many service options.
More importantly, these new disruptive technologies allow them to provide ‘all inclusive’ support contracts and SLAs at a low monthly fixed fee.
Alto Africa CTO Oliver Potgieter says there is no reason why one cannot follow a cloud services model for IT support.
“We offer a low-cost fixed fee per-user model,” he said.
“We’ve spent a lot of time and effort building support efficiency into our Cloudbox solution and our IT Human team, which has allowed us to create a unique offer for IT Support at a price point that is unheard of in the industry.”
The adoption of cloud-based services is primarily driven by the need for flexibility, financial benefits and the ability to adopt new technology quickly. Unlimited support contracts protect business owners and IT suppliers from disappointment and missed expectations.
“Our all-inclusive R195 per month support offering includes onsite and remote support, change requests and all new user and device configurations,” added Potgieter.
“Cloudbox incorporates email, email backups, file sharing, computer backups, antivirus and communication into one simple package to take the complexity out of IT. The solution balances compliance and control with usability and functionality and ensures that your software is standardised throughout your company.
“Small businesses especially struggle with budgeting for IT services and one unexpected month of typical ad-hoc support costs could have an adverse effect on cash flow. Cloudbox unlimited support gives the responsible small business owner complete control over their IT spend on a month-to-month basis.
“With Cloudbox, IT resources and applications are managed offsite in the cloud, so customers only pay for the services they actually need. With no unexpected costs, budgets can be projected more accurately and with only one set of licences to manage, customers have the flexibility to scale up or down as they require.
“IT leaders can protect their business interests by seeking vendors with sound business models and methodologies. Small businesses that don’t invest in the right technology will struggle to remain competitive, that is why it is essential that they adopt a cloud strategy immediately.”
