Euphoria Telecom has launched the latest version of its market leading cloud-based business Telephone Management System (TMS).
The new TMS version 3 is packed with easy-to-use features and is capable of significantly improving business efficiency whilst delivering powerful reporting and workforce management capabilities.
It is designed specifically for the South African market and uses international best practice development methodologies.
Euphoria Telecom CEO John Woollam says the system empowers businesses to control, manage, automate, personalise and analyse every aspect of a company’s phone system from one central point.
“You simply log-in to the TMS, from anywhere, make any change you require, and it’s done,” he said.
“The new TMS is the result of nine years of building, learning and developing – and the end product is incredible. All the basics that our customers love are still available, but they are now even easier to use. And there is a host of additional features that are accessible through an upgraded web interface which is faster and better than ever before.”
Version 3 functionality offers multiple features such as per-extension based budgeting, mobile device applications (for both Android and IOS) that ensure full landline mobility and remote office deployment. Customers can also access browser phone applications, POPIA compliant call recording, global contact manager and extremely rich reporting tools.
Furthermore, overseeing team members is simplified with the new ‘User Manager’ feature that provides business owners with the freedom to give team leaders and managers access to specific sections of the TMS. By setting permissions for certain users, managers can easily control access to sensitive team data.
“Our TMS user interface allows full PBX control of every aspect, enabling management to restrict and secure their business phone system data and user functionality as required,” said Woollam.
“Reporting is a dream with Euphoria’s proactive scheduled reporting feature.
“One can now schedule reports to be delivered directly into your inbox hourly, daily, weekly or monthly. Version 3 also offers our customers the opportunity to design their own personalised reports.
“The customer experience can easily be managed with our SLA answer time adherence feature that provides you with a better understanding of your customer wait-to-answer times and overall experience.
Management features include detailed drilldown functionality as well as great workforce management control in being able to create company specific pause and unpause codes, providing greater control of user productivity.
Euphoria ensures that all data is safe and securely backed up, it is stored in top data centres across South Africa and Europe.
“We know that collaboration with other platforms through our integration technology is a critical component of our latest version. We have worked extremely hard to develop advanced Webhook features that make it possible for customers to integrate with other platforms that allow for API integration,” said Woollam.
“We offer so much more than a just a phone system, we provide a game changing business tool that can take companies of all sizes to the next level.”
