Describe your current job role and a summary of the business model of your organisation?
Nnadozie leads CSCS’s Business Technology and Detailed Innovations Division. His role spans technology, digital innovations, and data services oversight. CSCS serves as Nigeria’s core financial markets infrastructure, offering deposit services, payment settlements, and diverse capital market-related services. They function as a central hub for stakeholders and provide additional national services like data management and business intelligence.
What are your strengths and abilities that you bring to the above role?
Nnadozie’s strength lies in his business acumen fused with a tech leadership role. His business background enriches the technological landscape, aligning projects with corporate strategies. This blend allows him to contribute not just as an executor but as an integral part of the organisation’s strategic direction and future development.
Please describe the expectations of the end customers that you address. What are their pain points today?
At CSCS, the focus lies on addressing customer expectations in three primary domains. Initially, the emphasis is on providing self-service capabilities within the capital markets through the development of digital platforms and APIs.
Second, the commitment to transparency is evident through the provision of tracking platforms, ensuring prompt service delivery while eliminating historical obstacles. Furthermore, customers encounter significant challenges managing legacy systems, facing heightened operational costs, and grappling with data security, disaster recovery, and continuous availability issues.
Which generic technologies and innovations can make a difference to your end customers business?
Implementing AI in Know Your Customer processes exemplifies its efficiency, reducing operational staff from ten to two while enhancing validation processes and significantly cutting costs. Both cloud and AI are instrumental in propelling business efficiency and effectiveness, promising continual transformation, and value for both CSCS and its customers.
How can a channel partner in your industry disrupt the regional market and gain a leading competitive position?
To disrupt and lead the regional market, a channel partner must prioritise customer satisfaction over product sales. Committing to user fulfilment and addressing pain points builds trust and ensures long-term success. Equally crucial is innovation, highlighted through a robust roadmap, guaranteeing future advancements, and staying ahead in a rapidly evolving technological landscape.
Demonstrating continual value and adaptability to evolving needs supersedes brand loyalty, making customer satisfaction and innovation pivotal for a channel partner aiming to disrupt and excel in the market.
Which aspects of your job role do you find rewarding and which challenging?
The most rewarding aspect of the job role is developing team capacities, fostering skill development and leadership growth. Witnessing team members transition from struggling to finding their footing to owning and leading industry spaces brings immense satisfaction.
However, the most challenging aspect lies in currency devaluation impacting technology costs significantly. With locally denominated business not growing at a similar rate, managing escalating tech costs poses a substantial hurdle in his current role.
How do you best like to de-stress and re-charge off work?
Outside of work, Nnadozie finds solace in writing, dedicating considerable time to crafting articles, particularly within the tech sphere. This practice serves as a significant means of destressing, providing an outlet for expression. Writing, both randomly and purposefully, supersedes his previous reading habits, rejuvenating and recharging him effectively.
