Driving innovation in hybrid work and user experience with AI

Driving innovation in hybrid work and user experience with AI

Loubna Imenchal, Head of Enterprise Business AMETCA, Logitech

In the Middle East, Logitech’s go-to-market strategy is focused on driving innovation in hybrid work solutions, sustainability, and enhancing user experience. Hybrid work has become the norm globally, reflected through the objectives of the We the UAE 2031 Vision, with one of its aims being to develop successful, flexible work models in the region.

Over the past year, remote and hybrid work trends have evolved globally and regionally, with a growing emphasis on flexible work arrangements and strategies. As return-to-office and hybrid models continue to take shape, the demand for seamless collaboration and productivity experiences is increasing. Organisations are focusing on providing smooth integration between virtual and physical workspaces to ensure a successful, flexible working environment.

Artificial Intelligence is playing a pivotal role in shaping these trends, enhancing remote access solutions and enabling smarter tools for collaboration, such as AI-powered video conferencing, noise-cancelling technologies, and real-time transcription services. This AI-driven innovation importantly boosts productivity and also promotes inclusivity, helping teams remain connected regardless of location.

In addition to technology, sustainability has emerged as another key priority. As organisations reassess their hybrid work strategies, they are incorporating eco-friendly practices, such as energy-efficient devices and reduced travel, to minimise their environmental impact.

More and more IT leaders and professionals have indicated that becoming a leader in sustainability practices is an important business objective in the coming year. This common goal reflects the need for Logitech to create an inclusive and environmentally responsible hybrid reality.

Logitech continues to lead by embracing flexible work models, leveraging AI, and prioritising sustainability to shape the future of work.

Product innovation and meeting rooms

Logitech is at the forefront of innovations in remote and hybrid work collaboration, directly addressing the evolving needs of the modern workplace. One of the key advancements is the integration of enhanced remote access for room booking systems, especially crucial for a hybrid workforce.

Logitech’s Sync software exemplifies this trend, offering seamless remote booking and management of devices and workspaces. Paired with the Tap Scheduler, it resolves common conference room booking issues, ensuring efficient room allocation and reducing conflicts.

Another significant innovation is Logitech’s MeetUp 2 designed for smaller meeting spaces, which leverages AI-driven technology to enhance collaboration. MeetUp 2 uses advanced AI features like auto-framing and speaker tracking to create a more immersive and natural meeting experience.

The camera automatically adjusts to frame participants, while AI tracks and focuses on active speakers, ensuring that all voices are clearly heard and faces are seen. This level of intelligence transforms remote collaboration, making virtual meetings feel more engaging and productive.

In terms of devices, the Zone 305 Business Headset, featuring dual noise-cancelling microphones, is specifically designed for professionals who work in varied environments. Whether in a bustling office or a noisy café, the dual mics filter out background noise, ensuring clear conversations and a distraction-free call.

The rise of hybrid work has reshaped meeting room spaces, with the challenge of seamlessly integrating physical and virtual teams for better collaboration. Bringing together remote and in-office employees demands solutions that enhance both engagement and efficiency, making AI-driven technologies crucial to the modern workplace.

This shift has also fuelled the growth of huddle spaces, as businesses increasingly opt for smaller, flexible meeting areas to encourage discussions.

By focusing on these evolving trends, Logitech continues to develop solutions that bridge the gap between physical and virtual collaboration, empowering businesses to adapt to the changing nature of work.

Forward looking partner programme

Logitech offers a range of channel partner programmes, designed to ensure that partners are well-aligned with Logitech’s objectives. The Logitech Partner Connect Programme aims to build strong, collaborative relationships between Logitech and its channel partners. It provides a comprehensive framework, fortifying mutual success through a variety of incentives, training, and resources.

The programme focuses on enhancing the partner experience by providing access to the entire Logitech for Business product portfolio, simplifying programme management, and offering new incentives and benefits to prioritise partner success.

In a similar sense, the Logitech Exclusive Accelerator Programme, LEAP incentivizes partners by offering rebates for achieving set B2B revenue targets. The Deal Registration Programme also supports partners in securing high-value deals by offering significant discounts. This enables partners to meet customer needs effectively while driving their own profitability.

Importantly, partners who specialise in specific areas can earn certifications that differentiate them from competitors and add value to their offerings. Overall, the programme aims to drive growth for both Logitech and its partners, ensuring alignment between company goals and partner success.

Successful channel skills and opportunities

Logitech actively seeks channel partners with a customer-centric approach, strong collaboration skills, and an in-depth understanding of their respective industries. Partners are expected to have a robust business model that aligns with Logitech’s overarching goals and values, including a commitment to equal and sustainable business practices.

Moreover, partners need to have internal capacity to manage complex solutions and offer value-added services that meet the evolving demands of today’s customers. Those capable of leveraging AI and automation to enhance customer engagement and operational efficiency are also highly valued, as they can best navigate the rapidly developing tech landscape in which Logitech continues to lead with its innovative products and solutions.

Today, Logitech channel partners have many exciting opportunities to grow, as the workplace continues to evolve with the shift to hybrid models, creating a growing demand for flexible, collaborative tools. Programmes like LEAP and Deal Registration offer financial incentives for partners driving revenue growth.

Looking to the future, partners will need to leverage emerging technologies like AI and automation, while also staying ahead of workplace trends to bring more value to organisations navigating these changes. By embracing wider sustainability initiatives and adapting to the constantly changing way we work, partners can remain competitive and enhance customer value.

Dynamic alliance partners

Logitech works closely with software and hardware partners to create compatible video conferencing solutions. The focus is on designing interoperable solutions that are easy to use and easy to deploy, with the goal of delivering an exceptional user experience. Logitech has been working diligently with Microsoft, Zoom and Google to create deeper integrations and product certifications that help improve collaboration experiences for our customers. These partnerships are critical to the value we provide.


Loubna Imenchal
Loubna Imenchal

Imenchal’s perspective

In the Middle East, Logitech’s go-to-market strategy is focused on driving innovation in hybrid work solutions, sustainability, and enhancing user experience. Hybrid work has become the norm globally, reflected through the objectives of the “We the UAE 2031” Vision, with one of its aims being to develop successful, flexible work models in the region.

This global trend fuels the need for multiple workspaces, video collaborations, and solutions to boost productivity and creativity. Logitech is addressing this demand with AI-driven tools like Sync and its video collaboration portfolio, which deliver superior audio and video experiences to keep teams connected, no matter where they are.

At the same time, sustainability is a core part of the strategy. Logitech is pioneering sustainable product design, with nearly two-thirds of its products made from recycled plastic. This not only helps reduce the environmental footprint, but also sets us apart from competitors, especially as more B2B customers prioritise carbon reduction in their purchasing decisions.

“In terms of skills, I am leveraging my ability to build strong relationships with channel partners and my deep understanding of the region’s evolving market needs. By aligning our product and channel strategies with these key trends, hybrid work, sustainability, and experience, we are positioning Logitech to meet both today’s demands and future opportunities,” says Imenchal.

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