The South African government’s National Department of Health (NDoH) is the executive department dedicated to the health of all 55.9 million citizens. It does this through illness prevention, promoting healthy living and improving health service delivery.
Business goal
Confronted with aging ICT infrastructure and a growing population to service, the National Department of Health needed a fast, powerful CRM and operational solution with simple migration. It was essential that any system overhaul also boosted productivity while bringing the department in line with best practices and governance requirements.
Tactics
The National Department of Health decided to collaborate with long-standing Microsoft partner, Mint Management Technologies, to take care of implementation of Dynamics 365 across the department. This process involved scoping risk and requirements ahead of migrating all 2,383 users. Training was then put in place to familiarise users with the new system before Dynamics finally replaced the legacy system.
Results
Moving to the new CRM boosted productivity and cut costs across the department. The unified infrastructure also connected various government departments for improved collaboration and visibility of processes. Running the latest version of Dynamics 365 even led to better infrastructure stability due to the ease of updating a cloud platform. The previous scoping and training stages also meant there was minimal disruption of operations during migration.
“We’ve been empowered to focus on results while Microsoft Partner, Mint, took care of scoping requirements and managing roll-out. It’s been a great collaboration migrating to Dynamics 365 and we hope to have a long standing relationship in further digital transformation steps.” Arnold Phiri: ICT Projects and Program Manager, National Department of Health, South Africa.
