In this article, we hear from Sintrex to explore the features, advantages and deployment strategy of the Sintrex Cloud Hosted Monitoring Solution (CHMS).
In today’s fast-paced digital landscape, IT operations demand efficiency, agility and a proactive approach to managing complex environments. Sintrex’s Cloud Hosted Monitoring Solution (CHMS) is designed to deliver precisely that. This comprehensive solution combines cutting-edge technology, expert services and a customer-centric approach to provide robust monitoring, incident management and performance optimisation.
The Power of Sintrex CHMS
Sintrex CHMS is engineered to cater to businesses of all sizes, ensuring that IT operations are streamlined, secure and scalable. By leveraging a cloud-hosted platform, Sintrex offers monitoring capabilities that provide visibility across various IT environments, including on-premises, hybrid and cloud infrastructures. The core of this solution is the Sintrex Core NG platform, which acts as the backbone for monitoring and reporting. It offers customisable dashboards, real-time alerts and detailed analytics, empowering IT teams to make informed decisions.
Key Features of Sintrex CHMS
- Comprehensive Monitoring: Sintrex CHMS includes both basic and specialised monitoring capabilities. The Sintrex Core NG platform provides access to dashboards and scheduled reports that can be tailored to meet the unique needs of each client, ensuring businesses effectively monitor the health, performance and security of their IT infrastructure.
- Event Management and Incident Handling: The Sintrex CHMS framework is built to handle event management comprehensively. It monitors host systems and acts on alarms based on predefined Standard Operating Procedures (SOPs). The system validates events, logs incidents, manages priorities and escalates issues through multiple channels, including email, WhatsApp and Telegram. This holistic approach to incident management helps maintain service availability and minimises downtime.
- API Integration: Sintrex’s CHMS solution includes seamless integration with existing IT Service Management (ITSM) systems through APIs. This ensures automated ticket logging and incident management, enabling quicker resolution and efficient workflow management.
- Advanced Analytics and Reporting: Sintrex CHMS provides advanced analytics capabilities that support problem identification, trending and investigative reporting. These insights allow businesses to proactively address recurring issues, optimise resource allocation and enhance overall service delivery.
- Service Level Management: Sintrex CHMS is designed to uphold and enhance the quality of IT services. By tracking metrics like Mean Time to Acknowledge (MTTA), Mean Time to Resolve (MTTR) and SLA compliance, Sintrex ensures that service level agreements are met and customer satisfaction remains high. Continuous improvement initiatives further guarantee that service levels evolve to meet changing business needs
Deployment Strategy
Deploying Sintrex CHMS is a structured and strategic process that ensures minimal disruption and maximum efficiency. The deployment is carried out in phases to ensure a seamless transition:
- Phase I: Infrastructure Analysis: This initial phase involves a thorough review of the client’s existing devices, compliance checks and setting up user access. Network devices and servers are loaded for monitoring and operational monitoring is activated. On-site ad-hoc training is also provided to familiarise the client’s team with the monitoring tools.
- Phase II: Specialised Monitoring: After the basic setup, Sintrex reviews the client’s specific requirements for integration possibilities. This phase is about tailoring the monitoring capabilities to meet the client’s unique needs, ensuring a customised solution.
- Gap Analysis: To maintain service relevance and effectiveness, Sintrex conducts a gap analysis every six months. This helps in identifying areas of improvement and ensures that the solution continues to deliver as scoped.
- On-going Operations and Engagement: Sintrex emphasises continuous engagement at operational, tactical and strategic levels. Regular reviews and feedback loops are established to adapt to evolving business requirements.
Metrics and Measurement Methodologies
To ensure that Sintrex CHMS delivers value and meets client expectations, several key metrics and measurement methodologies are employed:
- MTTA and MTTR: Measuring the speed of acknowledging and resolving incidents helps gauge the efficiency of IT operations.
- SLA Compliance: Tracking compliance with service level agreements ensures accountability and helps maintain high customer satisfaction levels.
- Availability and Uptime: Monitoring these metrics provides insights into the reliability of the IT infrastructure and the effectiveness of the monitoring solution.
- Continuous Improvement: By regularly reviewing performance and implementing feedback-based improvements, Sintrex ensures that its CHMS evolves in line with industry best practices and client needs.
Sintrex’s Cloud Hosted Monitoring Solution (CHMS) offers a robust, scalable and intelligent approach to IT monitoring and event management. With its advanced features, structured deployment strategy and commitment to continuous improvement, Sintrex CHMS is poised to revolutionise how businesses manage their IT operations. By choosing Sintrex, organisations can ensure that their IT infrastructure is always optimised, secure and aligned with their strategic objectives.
