Analysis

Customer engagement done differently in 2020

Due to the amount of new technologies that is now available on the market, it is imperative that organisations keep up-to-speed to ensure that the customer has the right experience. Mo Areff, Business Unit Lead for...

Mastering the complexity of multi-cloud in 2020

As enterprises’ demands look set to continue maturing this year, they are better able to distinguish between cloud platforms and identify which ones work best for their applications. “It’s no longer about moving to cloud, it’s ...

More than 7,700 attacks by threats disguised as dating apps in Africa

With Valentine’s Day taking place on Friday, singles and couples alike are under intensifying pressure to solidify their plans. While choosing the right partner is a matter of paramount importance, there is another m...

Four important steps for delivering an Industry 4.0 factory and supply chain

Baljeet Nagi, ECEMEA SCM Strategy Leader at Oracle, provides four important steps for delivering an Industry 4.0 factory and supply chain. Also referred to as the next industrial revolution, Industry 4.0 is synonymous...

AI and Robotics: The future of call centres

With customer experience considered a significant factor in driving customer loyalty and retention, companies must do more to ensure their call centres are up to the task. Paul Morgan, Business Unit Lead – Data, P...

Five critical elements for any cybersecurity awareness programme

To combat mobile cyber threats, organisations must educate employees about the risks associated with accessing critical business apps on personal devices. Doros Hadjizenonos, Regional Sales Director at Fortinet, ...

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