Analysis

Positive employee experiences drive business objectives

Nexthink stresses the need for fostering positive employee experiences to successfully meet business objectives during Digital Transformation projects. Intelligent CIO meets Maged Eid, Area VP – META, Nexthink, to...

AI, RPA and cloud will define call centres in 2020, according to Elingo CEO

As more businesses face the technical realities of Digital Transformation and advance towards 4IR, the customer experience is always front-of-mind – and it is little wonder the call centre has emerged as the frontline o...

What can organisations do to prevent the rise of phishing attacks?

We asked a number of industry experts what advice they have for organisations in the battle to prevent the rise of phishing attacks. Here is what they had to say. Jurgen Sorton, Senior Product Manager for Security at...

Winter holiday travel tips: Staying protected from cybercrime

As 2019 draws to a close and expatriates pack their bags and book their tickets to return to their home countries for the winter holiday season, nothing could possibly go wrong – except for a potential...

Eseye Regional Director on South Africa’s five-year goal for Internet of T...

In five years, the world will have more than 40 billion devices. Locally, IoT specialist, Eseye, says that South African CIOs are recognising IoT (Internet of Things) and M2M (Machine to Machine) technologies as...

Troye Technical Director on extending security to the cloud

Business leaders now have a choice whether they want to continue using their trusted firewall or move to a next-generation firewall delivered by appliances or as cloud services to protect the outer perimeter security...

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