According to exclusive online research on customer service quality conducted by Infobip, a majority of survey participants, 51.3% give a brand two chances. Following this, 22.1% of respondents grant businesses just...
From the need for more sustainable alternatives to the way we do business to the incomparable impact of AI on every facet of our personal and professional lives, African executives face a challenging time ahead, says...
In the African fintech marketspace, partnerships will be vital for stability and growth, where partners enter mutually beneficial symbiotic relationships, such as payment providers bridging the gap between the...
Over the last fifteen odd years, South Africa has been dealing with an energy shortage. This has led households to explore alternative options, like installing battery backup systems. These solutions have been...
A flurry of AI models, generative applications, engineering tools have been released in recent months, indicative of the competitive jostling characteristic of high-stakes, early-stage markets, but are also confusing...
Call centres face the challenge of widely varying inbound calls during annual occasions like Black Friday and without automation and virtual agents will have no viable solution to handle these demands says Ryan...
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