Analysis

Integration of AI into African insurance applications will boost productivity

By integrating Artificial Intelligence, insurers stand to benefit from a 10x increase in development speeds, transforming the market with products more closely aligned with individual customer requirements than before...

African contact centres still struggling with personalisation

According to exclusive online research on customer service quality conducted by Infobip, a majority of survey participants, 51.3% give a brand two chances. Following this, 22.1% of respondents grant businesses just...

What can African IT enterprises expect in 2024?

From the need for more sustainable alternatives to the way we do business to the incomparable impact of AI on every facet of our personal and professional lives, African executives face a challenging time ahead, says...

Consolidation and partnerships are requirements for African fintech

In the African fintech marketspace, partnerships will be vital for stability and growth, where partners enter mutually beneficial symbiotic relationships, such as payment providers bridging the gap between the...

Best practices to manage South Africa’s load shedding

Over the last fifteen odd years, South Africa has been dealing with an energy shortage. This has led households to explore alternative options, like installing battery backup systems. These solutions have been...

APIs and SaaS boost insurance modernisation in Africa

By implementing the Root portfolio of SaaS solutions with built in APIs, TFG Insurance has gained capability to build custom products that meet requirements according to individual risk, price, life stage while...

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