Genesys Copilot, Virtual Agent, Empathy Detection and Modern Agent Desktop for Genesys Cloud designed to support employees, drive productivity and improve customer experiences. Genesys has outlined new AI capabilities...
Global insurer digitizes to deliver seamless experiences for both customers and employees. Zurich Switzerland was named the Customer Experience (CX) Achiever winner in the Enterprise category during its 19th annual...
70 percent surge in year-on-year growth at Africa’s largest tech and start-up show in Morocco supercharges the African race to define its own digital dynasty. Africa’s meteoric rise as an emergent international force in ...
LogRhythm, a company helping security teams stop breaches by turning disconnected data and signals into trustworthy insights, and Exabeam, a global cybersecurity leader that delivers AI-driven security operations,...
Cybersecurity specialist Exclusive Networks Africa has reached a significant milestone in its African market development journey, with the official opening of its new office in Lagos, Nigeria. “This new...
CyberKnight, a leading cybersecurity advisory and value-added-distributor (VAD), headquartered in Dubai with local presence across the Middle East, has announced its expansion into Africa. To spearhead business...
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