Genesys expands automation, analytics and conversational intelligence across the Genesys Cloud platform with new Copilots, Virtual Agents, Empathy Detection and Modern Agent Workspace. Genesys has unveiled multiple...
Sandra Sampson, Director at Allmed, tells us how specialised Temporary Employment Services (TES) providers can become indispensable partners, assisting medical facilities to navigate challenges and ensure a seamless ...
Last year, the World Economic Forum called Africa the ‘world leader’ in digital and mobile banking. There’s no doubt that banking in Africa has undergone significant changes in the last few years and that i...
A collaboration between Vertiv, a global provider of critical digital infrastructure and continuity solutions, and South Africa-based IT services and solutions company, TechAccess, is growing the presence of both...
As companies strive for competitive advantage in the rapidly evolving business world, the impetus for integrating AI and automation stems from their proven impact on revenue growth and profitability enhancement,...
As the demand for fast Internet surged in Cape Town, the third-largest fibre-to-the-home provider in South Africa, MetroFibre turned to NEC XON, which implemented Juniper Network’s ACX Universal Metro Routers and A...
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