Industry Verticals

African contact centres still struggling with personalisation

According to exclusive online research on customer service quality conducted by Infobip, a majority of survey participants, 51.3% give a brand two chances. Following this, 22.1% of respondents grant businesses just...

What can African IT enterprises expect in 2024?

From the need for more sustainable alternatives to the way we do business to the incomparable impact of AI on every facet of our personal and professional lives, African executives face a challenging time ahead, says...

Consolidation and partnerships are requirements for African fintech

In the African fintech marketspace, partnerships will be vital for stability and growth, where partners enter mutually beneficial symbiotic relationships, such as payment providers bridging the gap between the...

Best practices to manage South Africa’s load shedding

Over the last fifteen odd years, South Africa has been dealing with an energy shortage. This has led households to explore alternative options, like installing battery backup systems. These solutions have been...

Absa, Amazon Web Services Skills Centre and Women in Tech collaborate to...

Absa, in collaboration with the Women in Tech (WiT) South Africa Chapter and Amazon Web Services (AWS), have upskilled 50 young women to help them build a career in cloud technology. As part of the #LiveToLearn ...

Kenya’s mobile-first strategies make FinTechs vulnerable to cyber attacks

Check Point Software calls on country’s app developers and cybersecurity experts to collaborate to counter predatory cyber criminals. Kenya’s burgeoning financial technology sector has witnessed remarkable growth in rec...

Browse our latest issue

Intelligent CIO Africa

View Magazine Archive