Insights

AI to change contact centre customer experience

With investments in Artificial Intelligence (AI) related technologies expected to triple by 2020, local companies are looking at ways to integrate it into all aspects of their business. Karl Reed, Chief Solutions...

Understanding what makes software enterprise-ready

Enterprises require solutions that meet their unique requirements. Irrespective of whether it is enterprise application software (EAS) or software-as-a-service (SaaS), Ian McAlister, General Manager at CRS...

Get to Know: Yolanda Smit, Regional Director (Gauteng) at PBT Group

What would you describe as your most memorable achievement? From a career perspective my journey towards becoming the Regional Director for Gauteng for PBT Group has comprised of many smaller milestone achievements....

How building a culture of data literacy is reshaping the future of business

Trackmatic is reshaping the future of logistics with pioneering BI models designed to shed light on the dark corners of the supply chain. Its CEO, David Slotow, says that the real value of data doesn’t lie in...

Scale Computing expert on VDI and Edge Computing as the IT dream team

Alan Conboy, Office of the CTO at Scale Computing, discusses why Edge Computing and VDI have emerged as a perfect pairing, and what this could mean for businesses. Virtual Desktop Infrastructure (VDI) has peaked and...

Industry expert reveals the secret to customer success in the cloud

Business transformation is crucial to survival in modern industry as new technologies revolutionise the way we operate. Lee James, CTO EMEA at Rackspace, discusses how the company is helping its customers accelerate...

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