Insights

Genesys report confirms customer experience is at the heart of success

Organisations must unlock the new paradigm of personalised, empathetic experiences at scale to build customer relationships and growth amid changing consumer preferences and increasing expectations. We take a look at...

Vertiv launches Augmented Reality app for immersive product exploration

Vertiv, a global provider of critical digital infrastructure and continuity solutions, have announced the release of the Vertiv XR app, a first-of-its-kind tool in the data centre space that allows data centre...

The security risks of ChatGPT: How businesses can safeguard their data

Though there are many benefits of the new phenomenon that is ChatGPT, it has also caused everyone’s exposure to cybercrime to significantly increase. Florian Malecki, Executive Vice President Marketing,...

81% African women in STEM careers negatively impacted in financial support,...

52% believe women’s careers in technology suffered due to COVID-19 and cost-of-living crisis; 32% of those in the technology sector say they haven’t received a promotion for over 24 months; 68% see a skills shortage as ...

74% vulnerable to deepfakes finds survey in Mauritius, Egypt, Botswana, South...

In a recent survey undertaken by KnowBe4 across 800 employees aged 18-54 in Mauritius, Egypt, Botswana, South Africa and Kenya, 74% said that they had believed a communication via email or direct message, or a photo...

How to be a C-suite mum: Why strong networks are key to leadership success

Sameena Hassam, CEO, Capacitas, tells of her journey in tech and asks how we can provide a platform for women to embrace leadership and unlock the power of the female C-suite professional.  In the ever-changing...

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