Elingo research has shown that, while the type of industry will greatly influence customer experience (CX), ultimately it is a matter of choice and first contact resolution. This is one of the key takeaways from...
Paul Farrington, EMEA CTO at Veracode, offers his predictions in terms of how he expects technology to evolve throughout the year and discusses how various technologies will be utilised within the business environment for...
Creating a diverse cybersecurity workforce is challenging to say the least as the cyberskills gap is still so prominent within the industry. Bridget Kenyon, Global CISO, Thales, suggests how business leaders should...
As the most populated country in Africa, Nigeria must ensure that it is at the cutting edge of technology. Rowen Grierson, Regional Director West, East and Central Africa at Nutanix, tells Intelligent CIO how the...
Global financial services company, Mastercard, is at the forefront of the payments industry and has implemented many new technologies. But that’s not to say it hasn’t come without its challenges. Gaurang Shah, the Sen...
Now and again, a new Information and Communication Technology (ICT) solution sees a combination of factors unite to create a ‘perfect storm’ of demand – one that is exacerbated by the various vendors’ inability to ke...
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