Avaya, a global leader in solutions to enhance and simplify communications and collaboration, and Alcatel-Lucent Enterprise (ALE), a leading international provider of communications, networking and cloud solutions have announced a strategic partnership.
This will extend the availability of Avaya’s OneCloud CCaaS (Contact Center-as-a-Service) composable solutions to ALE’s global base of customers while also making ALE’s digital networking solutions available on a global basis to Avaya customers.
Through this partnership, ALE will offer Avaya OneCloud CCaaS, which provides advanced AI, identity and security, Workforce Engagement Management (WEM) and customer service capabilities to ALE customers.
Avaya will offer ALE Digital Age Networking solutions to its customers, covering the full spectrum of enterprise wired and wireless connectivity technologies with advanced cloud platform services, leveraging the latest in IoT analytics, digital workflow, secure mobility and AI for network automation.
“We are extremely pleased to partner with Avaya to deliver market-leading CCaaS capabilities to our customers and expand the market reach of our Digital Age Networking solutions,” said Jack Chen, CEO, ALE. “The extensibility and composability of the Avaya OneCloud CCaaS platform allows us to work with an ecosystem of industry-leading partners to build with Avaya deeper and more engaging experiences our customers need.”
