Tata Consultancy Services (TCS), in partnership with Qlik, has built a holistic, self-service knowledge and insights discovery platform to offer employees self-service business intelligence with intuitive visual analytics via the cloud.
TCS enables the world’s largest businesses to transform digitally. With a growing global customer base that contributes US$25.7 billion in revenues annually, the company faced soaring data volumes and multiple data silos.
To solve this challenge, TCS, in partnership with Qlik, built a holistic, self-service knowledge and insights discovery platform to offer employees self-service business intelligence with intuitive visual analytics via the cloud.
Using over 700 Qlik Sense dashboards, TCS has improved the availability of critical information for business functions, including business development and sales, project delivery and managed services, talent management and resources, customer service, marketing and finance, and finance operations.
The platform analyzes customer data, giving employees highly contextual information including customer advocacy and feedback via mobile devices in real-time. With this information, TCS can build a 360-degree view of the customer and their experience, make decisions rapidly anytime and anywhere, and offer personalized services for their customers.
Accelerating business agility and efficiency
TCS also achieved 100% automation in data collection and report generation, saving thousands of hours each year and reducing data storage requirements by 90%. Qlik’s Insight Advisor, its Artificial Intelligence (AI) assistant for advanced analytics, helps TCS aggregate and visualize data and combine it with market insights.
With this approach, TCS gains visibility into its operations, allowing the company to make informed recommendations, like tailoring targets for the sales team, to improve outcomes in each market.
Most recently, TCS also partnered with Qlik to enable tracking and proactive measures for its COVID vaccination efforts for more than 400,000 employees.
“The solution has elevated nearly every aspect of our business with end-to-end real-time data integration and analytics. With our Qlik partnership, we have benefitted from a highly automated and secure cloud analytics foundation, enabling us to make smart decisions that enhance our experience for our customers at US$2 million lower costs,” said Sandip Musne, Head – TCS Data Office Visual Analytics, Tata Consultancy Services.
“While Tata Consultancy Services is guiding their customers on their Digital Transformation journeys, in parallel they have also been on their own journey to becoming more data-driven,” said Poornima Ramaswamy, Executive Vice President, Global Partnerships and Chief of Staff to CEO at Qlik.
“By embedding cloud analytics and insights capabilities throughout Tata Consultancy Services’ business, Qlik is supporting the company’s journey towards Active Intelligence by driving productivity, efficiency and a better customer experience.”
