A report from IDC, Patient of One: Redefining Patient-Centric Care, found that almost 75% of healthcare providers in Asia Pacific will increase spending on customer engagement apps to better cater to the shift of care delivery from in-person to care anywhere.
This IDC report portrays the patient-centric care trends into three care areas such as care anywhere, Artificial Intelligence (AI)-driven predictive care and personalized care, strongly supported by technology and patient and consumer-centric ecosystems.
The three care areas are demonstrated in the report by merging regional trends captured through data from IDC’s 2021–2022 Future Enterprise Resiliency and Spending (FERS) Survey, corresponding IDC predictions and case examples from Asia Pacific countries.
The report also emphasizes the need to change from legacy systems to align with modern healthcare workflow as healthcare organizations prioritize intelligent digital workspaces moving forward.
Manoj Vallikkat, Senior Research Manager, Healthcare Insights, IDC Asia Pacific, said: “As patient-centric care takes precedence across Asia Pacific, the healthcare system, workplace and workforce need to be redefined moving forward. Although structured data capture, data governance and AI adoption play vital roles in this redefining process, healthcare organizations also need to plan for intelligent digital workspaces and physical workplaces to ensure inclusive patient-centric care.”
