Fujitsu will provide Finland-based Cargotec workplace and infrastructure IT services globally by October 2023.
As announced, the portfolio will include user-experience focused, data-driven IT services to digitally transform Cargotec’s global operations.
As outlined on an earlier agreement, Fujitsu also provides workstations to Cargotec – a leading provider of cargo and load handling solutions with 11,700 employees and operations in more than 100 countries.
Cargotec’s new service desk, one of the IT infrastructure services provided by Fujitsu, will digitize its support contact services by leveraging Fujitsu’s interactive AI virtual agent solution for IT operations inquiries from its own employees.
“We chose Fujitsu because it is important to us to increase our end-user satisfaction by improving their services and service experience.
“At the same time, we wanted to increase process efficiency and end-user productivity by better service quality and increased automation across all the processes,” said Soili Mäkinen, Cargotec Senior Vice President of Sustainable Business Development.
Describing Cargotec as a global market leader in its field, Hanna Kivelä, Managing Director, Vice President, Fujitsu Finland Oy, said:
“Through our services we are able to do close collaboration with Cargotec to help them achieve their sustainability goals by building resilient infrastructure and increasing well-being.”
