Backbase has appointed Chris Shayan as the new Head of Artificial Intelligence – a strategic move said to ‘significantly advance’ Backbase’s AI vision and adoption across its technology offering.
Shayan’s primary focus on LLMs and AI is expected to further revolutionise the company’s on-going momentum in building the world’s leading Engagement Banking platform.
As Chief Digital Officer at HD Bank, Shayan co-owned the P&L at HDBank and fuelled a 4x customer base growth. Under his leadership HD Bank saw a complete digital transformation.
At Techcombank, Shayan, as CTO, spearheaded the bank’s digital transformation by implementing Backbase for both Retail and Business Banking in a record-breaking nine months – unlocking the bank’s first-ever profitable year, exceeding US $1 billion, paving the way for further innovation and investment.
The appointment brings AI to the forefront of Backbase’s mission of rearchitecting banking around the customer – driving the company’s commitment to AI initiatives and marking the inception of a new Centre of Excellence (COE) in Vietnam.
The COE strengthens Backbase’s APAC footprint – with Vietnam a key hub for the company’s R&D and customer success teams.
Shayan said: “The recognition of the exceptional talent pool in Vietnam further solidifies the company’s vision of synergies that promise to address complex banking challenges and position Backbase as a leader in AI-driven banking solutions.”
Thomas Fuss, CTO, Backbase, said: “Chris is a true business leader who drives innovation and is set to lead our AI initiatives into an exciting future.”
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