Upcoming ISG Provider Lens reports will evaluate providers that support enterprise use of Azure, Microsoft 365, Copilot and other applications.
Information Services Group (ISG) has launched a research study examining service providers supporting enterprise use of the Microsoft cloud platform and applications suite as the software company continues its push into AI.
The study results will be published in a series of comprehensive ISG Provider Lens reports, called Microsoft AI and Cloud Ecosystem, scheduled for release in April 2025.
The geographically focused reports will cover providers of services for the Microsoft 365 productivity platform and the Azure cloud services platform, as well as Copilot AI-powered applications provided through enterprise platforms including Dynamics 365 and Power Platform.
Enterprise buyers will be able to use information from the report to evaluate their current vendor relationships, potential new engagements and available offerings, while ISG advisors use the information to recommend providers to the firm’s buy-side clients.
Microsoft has spent billions of dollars developing the infrastructure to support its AI ambitions, including its investment in OpenAI. The company has created the Azure AI cloud-based AI platform and is integrating AI into its entire product and services portfolio, including its generative AI Copilot for Microsoft 365 and Dynamics 365. AI-related products are now on track to contribute about $10 billion to the company’s annual revenue, Microsoft said in its most recent quarterly investor call.
“Microsoft intends to be a major force in the AI ecosystem, as its investments and product rollouts over the last year indicate,” said Aman Munglani, ISG Senior Director and Principal Analyst.
“This will create tremendous new opportunities for providers, ISVs, system integrators and developers to support enterprise adoption of the AI-driven Microsoft Azure operating system.”
ISG has distributed surveys to 185 Microsoft service providers. Working in collaboration with ISG’s global advisors, the research team will produce seven quadrants representing the Microsoft platform services the typical enterprise is buying based on ISG’s experience working with its clients. The seven quadrants are:
- Managed Services for Azure
- Microsoft 365 Services
- Power Platform Services
- AI Services for the Microsoft Clouds
- Dynamics 365 Services
- FinOps Services
- Data Fabric on Azure
The ISG Provider Lens Quadrant research series is pitched as the only service provider evaluation of its kind to combine empirical, data-driven research and market analysis with the real-world experience and observations of ISG’s global advisory team.
Enterprises are offered a wealth of detailed data and market analysis to help guide their selection of appropriate sourcing partners, while ISG advisors use the reports to validate their own market knowledge and make recommendations to ISG’s enterprise clients.
The research currently covers providers offering their services globally, across Europe, as well as in the US, Canada, Mexico, Brazil, Australia and Singapore/Malaysia, with additional markets to be added in the future.
