Orange Polska and Orange Belgium have signed agreements with Salesforce, a global leader in CRM solutions, and with Vlocity, a leading company in the field of cloud solutions. Salesforce and Vlocity will help Orange achieve faster business flexibility and shorten the time of service implementation by using cloud solutions in digital channels of contact with clients.
In the surrounding digital world, it is necessary to strengthen Orange’s position in mobile and convergent markets by focusing on customer experience. Thanks to the experience of Salesforce and Vlocity companies, Orange can further strengthen the quality of customer service by introducing omnichannel solutions. In addition, Orange sales teams and partner channels will be able to sell new innovative products and services more efficiently and thus better respond to customer needs.
Orange Polska is a significant step towards digital transformation
Jean-François Fallacher, President of Orange Polska, said: “Orange Polska is making another step in its digital transformation. We have already achieved a significant level of consolidation of our digital and sales channels. Currently, we strive to offer outstanding customer experience. We chose Vlocity and Salesforce because of the speed with which they implement their solutions, but also because of their advanced products and competence in the field of service quality management. This partnership will allow us to meet the expectations of our customers regarding the simplicity and transparency of our offers, as well as ease of use and management. Innovation and improvement of our clients’ experience are the key pillars of Orange’s strategy.
Orange Belgium continues the digitisation of customer relations
Michaël Trabbia, President of Orange Belgium, said: “Orange Belgium is continuing its digital transformation. In addition to renewing some levels of our order management system, we will now start strengthening our CRM capabilities and standardising our digital channels. We have partnered with Vlocity and Salesforce with these goals in mind. We chose Salesforce and Vlocity because of their advantage in many areas, especially when it comes to the speed and efficiency of service deployment. This cooperation will enable us to further digitise relations with our clients and allow them to meet their expectations. Customers are at the heart of Orange Belgium’s strategy.”
Salesforce and Vlocity will support Orange in full digital transformation
“By putting on a cloud, Orange has made an important step in its most important mission which aims to establish a unique relationship with the client and make services more accessible and easier to buy,” said Jo Buvens, Country Salesforce Manager Belgium and Luxembourg. “We are delighted that we can work with Vlocity on this important project. By using the cloud solutions provided by Vlocity, tailored to specific industries and multi-channel applications, Orange will now be able to fully engage in its digital transformation.
“We are very pleased to join forces with Salesforce to provide Orange tailored to the needs of the telecommunications industry with the digital tools needed to transform their business,” said Dominic Dinardo, Vice President and Managing Director for the EMEA Region (Europe, Middle East, Africa) at Vlocity. “We are pleased that Orange chose our technology and that we will be able to help Orange take advantage of the additional value that cloud solutions bring and thus, reach more customers and sell in a more innovative and effective way.”
