Digital Transformation company, AND Digital has announced its partnership with Nationwide Building Society (NBS) to transform its member data strategy, as one of the world’s largest building societies looks to enhance the experience for its 16 million members.
AND Digital will work closely with Nationwide Building Society so that NBS employees and members can benefit from real-time, easily accessible, consistent updates and information at whatever touchpoint – in person, online or on the phone. This will be achieved through a range of different work streams that include improving ways of working and optimising processes, developing easy-to-use platforms and processes for employees across the society and an enhanced cloud infrastructure that will help NBS adapt to rapidly changing needs. With such agility, the society will be better placed to meet the ever-increasing expectations of members today.
“Throughout our 135-year history, Nationwide has constantly evolved to better meet the needs of its members, with legendary service at the heart of all our interactions,” said Umesh Jetha, Data Integrity Director and CDAO, Nationwide Building Society. “With multiple products and services available, and various touch points members can contact us on, it is vital that they can enjoy a seamless experience wherever and whenever they engage with us. Utilising data is key to offering exceptional member experiences, as well as unlocking a wealth of insights into our members.”
