ITAL, a leading provider of innovative software and service solutions to the rail industry, has announced a partnership with CrossCountry to digitalise the revenue protection processes. The move away from paper-based operations will increase the efficiency and effectiveness of inspectors and reduce overheads associated with revenue protection.
“Modern paperless ticketing and changes in travel patterns following the pandemic have created difficulties for revenue protection officers,” said Sarah Robinson, Head of Operations at ITAL. “This new digital implementation will enable CrossCountry to overcome many of the challenges associated with revenue protection, increase efficiency, reduce errors and help protect profit margins.”
The ITAL Revenue Protection platform provides a digital Daily Duty Monitor, which captures activities throughout an inspector’s shift and automatically produces a detailed report. It removes the need for manual data entry and analysis of the information provided by inspectors.
Unpaid fare notices are completed on the app, which significantly negates the risk of manual errors that can currently compromise prosecutions. Using the ITAL ‘KIOSK’ module, all data relating to prosecution is collated and stored. Users get notified if an action is required and all information is automatically and securely exchanged as needed.
“This is a significant step forward in our approach to revenue protection,” said Rachel Blackman, Interim Revenue Protection Manager at CrossCountry. “Online ticketing has left our services open to new ways of payment avoidance.”
