Matt Cockbill, Partner in the CIO Practice at Odgers Berndtson, a global executive search firm, discusses how CIOs can foster leadership within their organisations and delves into the critical challenges they must address.
How should CIOs cultivate leadership within an organisation and foster a culture of continuous learning and innovation?
Despite increased automation, the human aspect of the CIO’s role is more crucial than ever. As tasks and roles evolve, CIOs must also evolve their functions. Leading by example, they should step into unfamiliar territory to learn and grow, setting a precedent for their teams, and encouraging continuous learning and innovation.
Part of this is about positioning the organisation as a career destination in a market where talent is in short supply. By inviting consistent self-development and new experiences, CIOs can build strong capabilities and foster a sense of belonging.
Establishing clear career paths, succession plans and transparent routes to senior positions also motivates employees and supports their professional development.
How should CIOs measure the success of leadership and development initiatives?
CIOs should primarily refer to user experience and sentiment. Internally, this involves assessing employee engagement and motivation. Are employees inspired to deliver high-quality service through the lens of customer and stakeholder satisfaction? Their motivation and engagement levels are crucial indicators of the initiatives’ success.
Externally, customer impact is a key measure. Customer satisfaction should be continuously monitored to gauge how leadership and development initiatives are affecting service delivery. The overall sentiment toward the organisation from both employees and customers provides valuable insights into the effectiveness of these programmes.
To ensure these insights are actionable, CIOs should incorporate them into performance criteria for the upcoming year. By adding metrics related to customer satisfaction and employee engagement into performance reviews, organisations can create a more holistic approach to evaluating the success of leadership and development initiatives. This approach helps align internal efforts with external expectations, ultimately driving better outcomes for both employees and customers.
What are the key challenges CIOs face in maintaining a balance between day-to-day operations and the pursuit of innovative projects, and how should they navigate these challenges within an organisation?
One of the primary challenges CIOs face is maintaining the operational heartbeat of an organisation while pursuing innovation. This operational stability should be led and managed by the team supporting the CIO, whether it’s IT operations, DevSecOps or programme delivery. The success of daily operations hinges on this team’s efficiency and effectiveness.
CIOs must ensure their team leverages their expertise in digital, data, and technology to add value to business success. This involves a deep commercial understanding and visibility into the business’ operating model. CIOs need to be aware of strategic changes and translate them into a portfolio of initiatives that align with the business’ cadence.
The key to navigating these challenges lies in having an engaged team that understands their contribution to business success and outcomes. This could involve cost reduction, delivering new revenue streams, or improving efficiencies to support shareholder profitability. By fostering a culture of engagement and aligning team efforts with business goals, CIOs can effectively balance the demands of day-to-day operations with the pursuit of innovation.
How should CIOs ensure that IT strategies align with overall business goals and contribute to the organisation’s success?
CIOs must position themselves as key board leaders. They should view technology challenges as business challenges and effectively translate these challenges and opportunities for the executive team to understand. By doing so, CIOs can bring to light both the opportunities and threats, integrating them into the broader commercial strategy.
CIOs also need to make sure that business objectives are clearly communicated and understood throughout their team. At every level, employees should be aware of how their day-to-day responsibilities impact the broader business decisions and objectives. This requires a clear translation of strategic thinking into actionable tasks that resonate with all levels of their team.
Building strong relationships and effective communication are crucial for CIOs. They must engage with stakeholders across the organisation and manage relationships with delivery partners to ensure commercial goals are met. By fostering these relationships and maintaining open lines of communication, CIOs can ensure that IT initiatives are not only aligned with but also actively contribute to the organisation’s success.
How should CIOs foster a collaborative environment within an organisation, especially when integrating new technologies or methodologies?
CIOs must ensure shared outcomes and accountability. It’s crucial to eliminate the ‘them and us’ mentality between IT and the rest of the organisation. In today’s landscape, data, AI and IT infrastructure are not just technical functions but integral mechanisms for customer delivery and overall business success.
Collaboration requires a mindset shift where new processes and behaviours are developed hand-in-hand with technology. This means positioning IT as a central, indispensable part of the organisation. It’s not just about running infrastructure but about embedding IT deeply into every aspect of the business operations and strategy.
For this to be effective, CIOs must ensure they are actively involved in strategic discussions. Organisations cannot move forward without the insights and contributions of IT leaders. Therefore, CIOs need to be present in the room where key decisions are made, driving the integration of technology with a collaborative spirit and ensuring that every department understands and participates in the organisation’s shared goals.
What are the biggest challenges and opportunities for IT leaders in the evolving digital landscape?
The largest challenge and opportunity for IT leaders is the integration and understanding of Gen AI. CIOs who fail to recognise and leverage the opportunities presented by Gen AI risk falling behind in innovation and competitive advantage.
The opportunity lies in providing high-quality technology solutions that deliver excellent outcomes in customer satisfaction. By understanding and implementing Gen AI, CIOs can drive their organisations forward, ensuring they remain competitive and capable of meeting the evolving demands of the digital landscape.
However, the transformative power of Gen AI requires CIOs to collaborate closely with Chief Information Security Officers (CISOs) or other security leaders to ensure robust protection measures are in place. Security is paramount when integrating advanced technologies, as any vulnerabilities can have significant repercussions.
How should CIOs stay abreast of emerging technologies and decide which ones to integrate into business operations?
CIOs must actively engage with both internal and external networks. Internally, they should invest in understanding the heartbeat of the business and the services that enable innovation. This involves maintaining close relationships with various departments and ensuring they are attuned to the company’s day-to-day operations and long-term goals.
Externally, CIOs need to look beyond traditional supplier relationships. Building networks with peers and thought leaders in adjacent sectors can provide valuable insights into who is doing what and how creative elements from different industries can be applied to their own. These external networks can offer fresh perspectives and innovative ideas that might not be apparent within the confines of the organisation.
Additionally, CIOs should participate in a multitude of forums, conferences and industry events that focus on emerging technologies. These platforms are essential for staying updated on the latest advancements and understanding their potential impact. By continuously investing in their own knowledge and leveraging diverse networks, CIOs can make informed decisions about which technologies to integrate, ensuring they contribute effectively to business operations and drive innovation.
