UK fire and rescue services (FRSs), Hereford and Worcester FRS, Shropshire FRS, Cleveland Fire Brigade and Country Durham & Darlington FRS have selected Motorola Solutions to deploy a new Control Room Solution (CRS).
This utilises a shared control room platform to allow the four control rooms to work independently as well as operate as a collaborative services hub.
The new solution integrates workflows from initial call taking to dispatch, into an intuitive and unified response system.
It will standardise data and processes and provide control room staff with the ability to more quickly respond to incidents and be able to scale operations and capabilities in times of high demand.
Jon Pryce, Chief Fire Officer, Hereford and Worcester Fire and Rescue Service, said: “Our control room is an essential function and the first point of contact to our communities in any emergency situation.
“By creating this new multi-agency hub, our four fire services can manage incidents together when they need to, such as in spate conditions, when a control room may need to cover a large amount of incoming 999 calls.
“The new Control Room Solution will help us to maximise the capabilities of our control room staff and use the latest technology to mobilise and coordinate front-line staff.”
