Atos, a global leader in Digital Transformation, has been selected by the Department for Environment, Food and Rural Affairs (DEFRA) to transform service desk and end-user services into a single service.
The five-year contract, worth £150 million, will improve the efficiency of DEFRA’s service desk, which manages 34,000 users, through the innovation of technologies including AI, Machine Learning, analytics and automation.
The Atos solution will also make DEFRA’s service the most environmentally friendly and sustainable UK government digital workplace solution available today. With the help of partners such as IT remanufacturer Circular Computing, Atos will repair, refurbish, remanufacture and re-issue hardware first, ensure minimal packaging and shipments for delivery and donate disused devices to charities and third-party social enterprises.
Michael Herron, Head of UK&I, Atos Group, said: “We are delighted to be working with DEFRA on their end-user services enabling their team to concentrate on the important work they deliver.
“We have a track-record of success in this area providing best-in-class services supported by cutting-edge technology platforms that focus on people, planet and productivity.”
Rod Neale, CEO of Circular Computing, said: “Atos’s partnership with DEFRA is a clear stepping stone towards wider inclusion of second-life IT within the public sector. It continues our collaborative approach with Atos to spread the word on remanufacturing and the benefits it presents.
“This announcement also strips away the notion that the public sector has no alternative to ‘brand new’. Through adopting remanufactured IT with guaranteed performance, DEFRA will be on course to cut their carbon emissions while ensuring cost savings and value for money.”
