Case Studies

Managed cloud with SaaS offers security, flexibility, and cost efficiency

Challenge: Customers want highly available, scalable, and secure cloud solutions Currently, 84 percent of all investment in software is in software-as-a-service (SaaS). By 2017 SaaS will account for 60 percent of...

Delivering customer benefits through a process-based operating model

Challenge: Better than bottled: focus on quality With a 31 percent market share and 5.4 million customers in the Netherlands, Vitens is the country’s largest supplier of drinking water. The organisation extracts, p...

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