Content Guru, a leading cloud contact centre and customer engagement provider, has released data revealing the dramatic impact of COVID-19 and lockdown on customer engagement across the economy. The transport, ...
BlackBerry Limited has announced the release of BlackBerry Optics v2.5.1100 with cryptomining and cryptojacking detection for Intel-based commercial PCs. To detect advanced cryptojacking malware, the BlackBerry Optics...
IPsoft, one of the largest independent leaders in enterprise Artificial Intelligence (AI), has announced that Amelia, its industry-leading digital customer service agent, is now available on Genesys AppFoundry from...
IBM has announced that several global banks, including BNP Paribas, one of Europe’s largest banks, will join a growing ecosystem of financial institutions and more than 30 new technology providers will be...
Gartner, a world-leading research and advisory company, has forecasted worldwide security and risk management spending growth to slow but remain positive in 2020. Worldwide spending on information security and risk...
As lockdown slowly starts to ease, business leaders must decide whether they will return to their offices, and if so, do they bring back all employees or work on a part-office and part-remote model from now on? It...
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