TOPMIND, a leading Information Technology company in Latin America, has announced new features for its customer service and messaging platform, AnnA, to offer more advanced Artificial Intelligence (AI).
By integrating with ChatGPT, AnnA makes the customer journey more dynamic, with digital messaging capabilities in its solutions hub. The platform enables comprehensive management of interactions between companies and consumers, including exclusive tools and APIs for integration with other systems and quick access to new digital communication features.
Another innovation is the possibility of making payments and scheduling deliveries, all automatically, with total security.
Sandra Maura, CEO, TOPMIND, said: “In the pursuit of innovation, we understand that Artificial Intelligence is the future, and companies need to shorten the path to be more competitive and effective in their businesses.
“Keeping an eye on market changes, we integrated our AnnA platform with ChatGPT to offer more possibilities to our clients, who seek flexibility in their digital journeys.”
The AnnA solution, which also incorporates Business Intelligence technology, utilizes an innovative approach to optimize the use of instant communication tools, thus delivering value to companies of all sizes and sectors by providing insights and analysis on aspects such as interaction volume, number of activities, and much more.
The system also offers customization features for service routines based on different personas and consumer characteristics.
