ServiceNow, a leading digital workflow company, has announced its newest generative Artificial Intelligence (AI) solution, Now Assist for Virtual Agent, designed to create truly conversational experiences for more intelligent self-service.
Now Assist for Virtual Agent builds on ServiceNow’s strategy to embed generative AI across the Now Platform so customers can easily harness intelligence at scale and simplify and optimize digital workflows.
Bill McDermott, CEO, ServiceNow, said: “ServiceNow is leading the intelligence era. Years of AI investment have put us at the center of an undeniable movement. We’re building generative AI into our platform so customers can maximize their ROI: ‘return on intelligence.’ This is all about thoughtful, high-trust co-innovation as we find the balance between machine speed and human judgment.
“Enhanced by our strategic partnerships with NVIDIA and Microsoft, we are engineering smarter, fully automated workflows. We help our customers innovate completely new business models on ServiceNow as the intelligent platform for end-to-end digital transformation.”
Now Assist for Virtual Agent uses generative AI to deliver more direct, relevant and conversational responses to questions. For example, if a user asks Now Assist for Virtual Agent a question, the solution will use generative AI to provide a straightforward answer within the conversation that helps users immediately get the information they need, such as internal pieces of code for product and engineering teams, product images or videos, links to documents or summaries of relevant knowledge base articles.
