UnCruise Adventures has joined forces with IBS Software to revolutionize the way it packages and personalizes services for its guests. This new partnership enables the company to adapt in real-time to ever-changing passenger demands.
The company is the latest to adopt IBS Software’s iTravelCruise Enterprise Reservation system. This system addresses both current and future requirements of the cruise industry by transforming back-end IT systems. It allows cruise lines to consolidate product data from various sources and offers real-time data on customer behavior. This enables dynamic packaging and pricing of cruise products across multiple channels.
UnCruise Adventures’ fleet consists of nine expedition boats that specialize in cruises focusing on wilderness, wildlife and culture. The destinations they serve include Alaska, Hawaii, Costa Rica, the Panama Canal, Belize, Mexico, the Galapagos, Columbia and Snake Rivers and the San Juan Islands.
The partnership marks another significant step in the Digital Transformation journey of UnCruise Adventures with IBS Software. The relationship began in 2014 when UnCruise Adventures first implemented IBS’s Cruise Partner product.
“At UnCruise Adventures we thrive on exploration and innovation. Our partnership with IBS Software is another exciting step forward, enabling us to harness more data to enhance our systems and our guests’ experiences. We believe in being responsive to new horizons and we are eager to set sail with this new integration,” said Captain Dan Blanchard, CEO of UnCruise Adventures.
Asish Z Koshy, Head of Travel and Cruise at IBS Software, added: “It’s a privilege to continue to serve a cherished customer in UnCruise Adventures as it delivers on its ambitions to digitally transform its operations to meet the evolving needs of its guests. The power to digitally connect and personalize engagement with guests throughout the trip lifecycle is vital not just to delight its existing customer base but also to cater to future generations of adventure cruisers. We’re excited to support UnCruise Adventures in the next phase of their growth.”
The iTravelCruise Product Suite is at the forefront of Digital Transformation in the cruising sector. It allows companies to put digital strategies in place that engage guests at every step of their trip, from planning and shopping to the port, on-trip and post-trip phases.
