Banco Bmg in Brazil has implemented voice biometrics via WhatsApp for the security of its customers.
With the help of Minds Digital, the Voice IDtech pioneer, the bank now offers more convenience and security to its customers.
According to the bank, 93% of registered customers are already authenticating by voice and being served faster, generating convenience for the user and a secure experience.
“Banco Bmg customers can now enjoy fluid and secure biometric authentication when using the popular messaging app to check balances, with automated service provided by Blip, a smart conversation platform,” said Vinícius Ferrari, Customer Experience Coordinator, Bmg.
“We want to foster an era of safer, more efficient and end-customer-centric banking interactions. Our idea is that, with the help of Minds Digital, we will be able to enhance the service via WhatsApp, aiming to bring more security to our users with the use of voice biometrics.”
Marcelo Peixoto, CEO of Minds Digital, said: “Every customer’s voice becomes the single key to accessing their financial information, thereby reducing the risks associated with fraudulent practices.”
Voice biometric authentication on WhatsApp eliminates the need for complex passwords and codes, providing a more user-friendly and efficient approach to transaction security on the channel.
