New solution enables transformation without disruption by combining ServiceNow’s AI Platform with Rimini Street’s proven enterprise software support without the costs of mandatory upgrades, migrations or re-platforming.
ServiceNow and Rimini Street have announced an expanded partnership that enables organisations to unlock value in existing ERPs and enterprise applications to fund new innovation and growth.
The new solution combines the power of the single architecture, single data model of ServiceNow with Rimini Street’s proven enterprise software support, in order to accelerate customer innovation across procurement, finance, supply chain, HR, customer service and IT – producing significant and immediate savings that fuel net-new innovation, unmatched user experiences and AI-driven productivity gains with the ServiceNow platform.
“Twentieth century systems have created a mess of complexity that hinders 21st century innovation,” said Bill McDermott, Chairman and CEO, ServiceNow.
“ServiceNow’s partnership with Rimini Street gives customers a more unified, intelligent platform to maximise their existing software investments, for faster paths to transformation. Together, we are enabling a brighter future where technology unlocks unprecedented potential.”
Seth Ravin, Chairman and CEO, Rimini Street, said:
“This new partnership truly brings together the best of ServiceNow innovation and Rimini Street enterprise software support capabilities to solve this common – but complex – IT challenge.”
The new solution is designed to help organisations from business case to deployment to value realisation, including:
- ServiceNow AI platform for business transformation to transform ERP: ServiceNow provides industry-leading modernisation capabilities through the Now Platform, enabling organisations to improve productivity and maximise business outcomes and deliver modern, consumer-like experiences to all users. Rimini Street will design, deploy and manage the Now Platform as an innovation layer for ERP customers with its experienced and certified ServiceNow team, funded by efficiencies and savings through Rimini Street’s support and management of the existing enterprise software foundation.
- Rimini Support to optimise and extend the life of current enterprise software: Replaces software vendor maintenance of traditional perpetually licensed software with third-party support, providing significant annual support fee savings, improved service levels, full coverage for customisations and no required upgrades or migrations for a minimum of 15 years.
- Rimini Manage for robust application management: Manages and runs both traditional on-premises licensed software and SaaS applications, either by itself or in combination with vendor replacement third-party support. Rimini Manage relieves the IT department from the day-to-day software operating and support tasks to enable focus on driving innovation and value for the enterprise.
“It is imperative that enterprises accelerate AI innovation, digital transformation and workflow automation without being slowed by the complexity and cost burden of upgrading or migrating existing enterprise software,” said R “Ray” Wang, Principal Analyst, Constellation Research.
“Customers seek a comprehensive, all-in-one optimisation and innovation solution that can accelerate and improve productivity, increase profitability and enhance competitive advantage.”
