Ubiquity, a multinational business process outsourcer and one of the fastest-growing private companies in the US, has announced the opening of its newest servicing center in Bogotá, Colombia.
“We’re thrilled to expand further into Latin America, which will play a key role in our growth and continued focus on delivering game-changing customer experiences,” said Matthew Nyren, CEO of Ubiquity.
“With its dynamic business environment, skilled workforce, thriving multiculturalism and proximity to North America, Bogotá is an ideal place for us to operate. Since 2016, more than US$7 billion has been invested in financial services companies in Latin America. Ubiquity’s new Bogotá office positions us well to service this hyperactive market today and into the future.”
The company has built a customer base that boasts some of the leading challenger brands in the world and a reputation for powering customer experience and customer acquisition growth through a mix of human and technological capabilities.
“The global pandemic has reshaped customer expectations,” said Nyren. “With an office in Bogotá, we will be able to tap into a rich talent pool that possesses Spanish and other language skills and offer companies the customized and world-class customer experiences in which we take considerable pride.”
