QNB has signed a software professional services agreement with NCR Corporation, the provider of consumer transaction technologies, to successfully migrate to NCR Consumer Experience Banking (CxBanking) software – APTRA Activate.
The APTRA Activate multi-channel platform integrates smoothly with the bank’s current infrastructure and will empower QNB customers to have consistent experience across the bank’s entire self-service channel in an advanced and secure environment.
QNB will be the first bank in Qatar to deploy NCR’s CxBanking Activate Platform to transform the banking services in the nation. QNB will also be one of the first large financial institutions in the Middle East to move its self-service network to the Windows 7 platform, enhancing security and user experience.
“Our agreement with NCR will deliver the latest software technology to help transform the QNB banking experience so we can sharpen our focus on customers and better understand their needs – a key pillar of our business strategy,” said Adel Al-Malki, General Manager Information Technology at QNB Group . “NCR brings a unique vision for transforming banking service through innovative software platforms that will help us innovate faster and improve our customer experience.”
As part of its endeavour to provide secure banking environment for its customers, QNB has already installed NCR Solidcore Suite for APTRA, the most comprehensive ATM whitelisting software that proactively protects ATMs from insider attacks by preventing the introduction of unauthorised code on the network, and maintaining its integrity and availability.
“As one of the premier financial institutions in the region, QNB continues to find new ways to delight their customers with outstanding service and convenience and the adoption of NCR’s latest software solutions will allow the bank to provide consistent banking experience across digital and physical banking channels,” said Habib Hanna, NCR’s Area Managing Director for South Gulf and Pakistan.
“Through this new software platform, QNB customers will experience a faster and more convenient banking experience and it will allow the bank to drive customer engagement to a new level through safe, secure, and integrated transactions,” said Hicham Yamout, Country Manager NCR Qatar.
