The utilities sector has historically under-invested in IT, but an increasing number of utility companies in the MENA region are waking up to the benefits of smart technology – particularly smart grids, a Booz Allen Hamilton report has found.
According to the Masdar Institute of Science and Technology in Abu Dhabi, smart grids offer enabling technology to achieve the objectives spelt out in Abu Dhabi’s 2030 Economic Vision and indeed the other emirates.
In Dubai, the Dubai Electricity and Water Authority (DEWA) is employing smart meters and grids to provide various benefits and new applications to its customers, including automatic and detailed readings. Both of these are a sign of growing reliance on smart technologies to increase business efficiency in the UAE.
In its latest report, Switched On: How MENA Can Build Smart Grid Success, Booz Allen states that customising smart grid strategies to suit an organisation’s objectives and mitigate challenges, while focusing on business transformation, will determine the successful adoption of smart grids in the UAE.
Smart grids are a convergence of the electric power, communications and IT industries, built on the foundations of advanced metering infrastructure, or AMI, an integrated system that enables two-way communication between utilities and their customers.
Using a blend of classic electric grid with information, communication and control technologies, smart grids help utilities companies overcome many of the operating and customer service obstacles that stand in their way, thus delivering results for both companies and consumers.
The result is greater control over the production, transmission, distribution and retail of electricity, as well as increased efficiency along with the reduced consumption and cost of energy.
Dr Walid Fayad, Executive Vice President at Booz Allen Hamilton MENA, said: “Utilities have traditionally been slow to adopt digital technologies, focusing instead on the operations technologies that enable their core business of generating, transmitting and distributing power. In doing so, they have typically taken a reluctant approach to IT, viewing it as a necessary evil for customer management and revenue collection.
“Increasingly, however, we are seeing that MENA utility companies are becoming open to employing smart grid technologies to manage their operations more efficiently. Smart grids provide an opportunity for the region to modernise its infrastructure and lay the foundations for renewable energy development, which can help economic diversification.”
The way forward
The benefits of a smart grid are many, including opening up new opportunities for renewable energy production and storage. They also help cost-cutting, system upgrading and maintenance, and improve customer service to end-consumers.
Furthermore, smart grids introduce new metering, billing and payment methods, as well as greater access to, and accuracy of, data and information for customers and utilities alike.
Several developed countries are already leveraging the smart grid to fulfil a number of key priorities, which relate primarily to energy efficiency and reliability. Utilities in North America, for example, have focused on distribution automation and transmission modernisation to fulfil their goals.
But alongside any digital innovation comes challenges and it is imperative that utility companies fully understand these before they develop their smart grid strategies.
Dr Adham Sleiman, Vice President, Booz Allen Hamilton MENA, added: “Utility companies must remember that the smart grid is not a one-size-fits-all solution. To optimise the investment that utilities make, the smart grid must be tailored to address the specific goals and challenges faced by each organisation.
“For the region’s utilities to be successful in their smart grid strategies, they must take a more effective approach to technology selection, proofing and piloting, and focus efforts on developing solid strategies that take smart grid ambitions beyond the pilot, making tangible and lasting impact on the ground.”
