Manufacturer selects Epicor ERP based on industry experience, rich reporting capabilities, strong local sales and professional services support.
Epicor Software Corporation, a global provider of industry-specific enterprise software to promote business growth, has announced that Dolphin Group, a leading manufacturer of high performance industrial and automotive thermal products in the UAE, has implemented its global enterprise resource planning (ERP) solution Epicor ERP.
Dolphin Group has deployed Epicor ERP across the company’s seven business units and eleven facilities in the UAE.
By breaking down data siloes and facilitating visibility and transparency across departments, Epicor ERP is enabling Dolphin Group’s employees to be more efficient, and make better, faster, day-to-day business critical decisions.
Particularly for the operations team, modules such as planning and scheduling, production management, service management, warehouse management and manufacturing execution system (MES) have allowed them to deploy several industry best practices across the shop floor.
This has resulted in lower material waste and improved product quality and on time delivery (OTD). These operational improvements are expected to allow the company to add new product lines, expand operations, and grow revenue streams.
Arshid Zab, IT manager at Dolphin Group, said: “Close to 90% of our product offering is built-to-order which means that our ability to deliver the highest quality product to our customers, on time, every time, hinges on having best-in-class manufacturing processes.
“As such, our number one priority was to find a vendor that offered an industry-specific solution with a strong track record of success in the region. This is what really sets Epicor apart from most other vendors. Epicor ERP offers a rich feature set and robust out-of-the-box functionality, to meet the unique requirements of discrete manufacturers like us.
“The second reason we selected Epicor ERP was the dynamic reporting capabilities. Users across departments can easily generate real-time, customised, granular dashboards and reports that give them an accurate view of business health and aid in forecasting and decision making.
“The third factor was the outstanding sales support and in-house professional services we received from Epicor. Based on previous, less than ideal, experiences with partners, it was essential that the vendor we chose was easy to work with throughout the entire engagement, from pre-sales to implementation to after-sales support.”
