The first stage of National Bank of Iraq’s digital upgrade is now complete. Backbase was selected due to the capabilities of the Backbase Digital-First Banking Platform, which offered both sophisticated technology and the ability to scale and adapt with changing needs. Agility was also key to this project’s success, a key tenant of Backbase’s Digital Transformation method. Backbase helped coach the bank’s teams on agile best practices, allowing them to better serve their customers and capitalise on the platform’s capabilities.
Ayman Abu Duhaim, CEO of the National Bank of Iraq, said: “We wanted the best for our customers now but it was very important to find the right partner who would help us scale over time. It wasn’t just about the platform but we equally wanted a platform that enables us to continue adding value to our customers in a seamless manner.”
The project consisted of four separate tracks that went live in just one year. This was also the first time a bank has launched over cloud in Iraq. This success is a testament to the dedication of the teams at both companies. But the implementation partner, Bring Global, also deserves credit. Backbase recently awarded them Regional Partner of the Year due to their success on this project, as well as with Capital Bank of Jordan.
Jouk Pleiter, CEO at Backbase, added: “We’re thrilled to work with the National Bank of Iraq on the first cloud launch in the region. The scope of the project and the time frame also proves what we always tell our clients: being agile is the most efficient and effective way to work.”
Backbase and National Bank of Iraq will continue to work side-by-side, ensuring that the bank’s customers continue to have the best products and services in the years to come.
