Etisalat Misr has selected Ericsson to modernise its business support systems (BSS) in Egypt. The transformation will upgrade and modernise Etisalat Misr’s BSS platform to support data and voice-over-LTE (VoLTE) traffic growth, 5G readiness and Internet of things (IoT).
The agreement will equip Etisalat Misr with a range of upgraded capabilities across all its business operations in the customer, product, and service management domains and for customers, enterprises, partners, network technologies and events.
Ericsson BSS will enable Etisalat Misr to further spur innovation and enhance customer satisfaction with more flexibility.
Hazem Metwally, Chief Executive Officer, Etisalat Misr, said: “It is a pleasure to have Ericsson as our partner that understands our vision and ambitions to evolve and transform our business. Enhancing our business operations in Egypt is essential to improving customers’ services and satisfaction. We are looking forward to the outcomes of this partnership that will be brought, especially with evolving our BSS Digital Transformation, latest network technology readiness, FinTech and IoT.”
The myriad of features offered by the transformation will align Etisalat Misr’s Digital Transformation programme with Egypt’s Vision, thereby increasing consumer and business opportunities through 4G currently and 5G in the future.
Ekow Nelson, Vice President, Ericsson Middle East and Africa, said: “The acceleration of digitalisation everywhere in the world is transforming lives and opening doors to a whole host of opportunities. The partnership with Etisalat Misr underscores our joint role in this transformation. The BSS transformation agreement is testament to the common vision we share with Etisalat Misr and we are excited to work jointly towards its realisation.”
