Ivanti has announced the results of its State of the Digital Employee Experience (DEX) study.
Ivanti worked with global Digital Transformation experts and surveyed 10,000 office workers, IT professionals and the C-suite to evaluate levels of prioritization and adoption of DEX in organizations and how it shapes daily working experiences for employees.
The report revealed that 49% of employees are frustrated by the tech and tools their organization provides, while 64% believe the way they interact with technology directly impacts morale.
In fact:
- 26% of employees are considering quitting their jobs because they lack suitable tech,
- 42% have spent their own money on better tech to work more productively,
- and 65% believe they would be more productive if they had better technology at their disposal.
Conflicting views remain between C-suite, IT and employees when it comes to the future of work and technology’s role in enabling the culture of hybrid work. Just 13% of knowledge workers prefer to work exclusively from the office, yet 56% of CXOs still feel that employees need to be in the office to be productive.
Although 74% of the C-suite report they are more productive since the start of the pandemic – showing a disconnect between what they have experienced and what they believe employees need to do to be productive.
Globally the C-suite’s priority was employee productivity, with workplace culture and employee satisfaction falling further down the list. Furthermore, 62% of the C-suite concedes that leadership prioritizes profitability over employee experience.
As employee experience continues to fall to the bottom of the C-suite agenda, IT will continue to deprioritize it on theirs with only 21% of IT leaders considering the end-user experience to be the main priority when selecting new tools.
“Ensuring positive employee digital experiences is the new cornerstone of modern business IT management,” said Steve Brasen, Research Director with Enterprise Management Associates. “The improvement of workforce productivity helps attract and retain essential talent, accelerates business agility and competitiveness, reduces operational costs and drives organizational success and profitability. Understanding DEX requirements is the key to adapting related technologies and practices that will support each organization’s unique environment.”
The top challenges reported by office workers include too many emails or chat messages (28%), a lack of connection to co-workers (27%) and software not working properly (23%).
Despite these challenges and executive skepticism, all groups reported being more productive in the era of hybrid work, highlighting that it is not so much the place of work that impacts productivity but the experience that people have when interacting with technology.
Ivanti canvassed the opinions of 8,000 office workers, 1,600 IT business professionals and 800 C-level managers in the US, UK, France, Germany, Netherlands, Japan, China and Australia to understand their attitudes about how technology impacts productivity and employee experience.
