TruDoc Healthcare, a pioneer in the telehealth industry, has announced a landmark partnership with e& enterprise to transform healthcare communications in the MENA region.
This collaboration introduces the innovative engageX solution powered by the NICE CXone platform, setting a new standard for patient care and service accessibility.
The integration of the engageX solution marks a major advancement in TruDoc Healthcare’s service delivery. With the deployment of this unified platform, TruDoc will be able to address patient inquiries seamlessly across multiple communication channels—including voice, chat, email and video consultations—in a single interface. This integrated approach ensures comprehensive and consistent responses to all patient interactions, significantly enhancing patient engagement and satisfaction.
“Our commitment to improving patient care through technology has taken a significant leap forward with this partnership with e& enterprise,” said Utsaav Pathak, Group Director, TruDoc Healthcare.
“By integrating the NICE CXone-powered engageX solution into our platforms, we are set to transform how we engage with our patients, ensuring they receive timely and effective care tailored to their unique needs. This partnership represents a critical step in our mission to deliver innovative and patient-centric healthcare solutions.”
The e& enterprise engageX powered by NICE brings cutting-edge CX capabilities and a reliable, well-regulated and highly available voice setup in the UAE, ensuring that patient interactions are streamlined, secure and more effective than ever before. Equipped with deep CX capabilities and NICE’s powerful engagement features, engageX is designed to solve complex compliance and customer experience challenges. With this strong value proposition, TruDoc Healthcare is poised to enhance its telehealth services, offering 24/7 care to patients in even the most remote areas.
“We believe in technology’s power in redefining the boundaries of healthcare,” said Miguel Angel Villalonga COO of e& enterprise.
“Our partnership with TruDoc Healthcare goes beyond integrating the advanced technologies, it’s a testament to our shared vision to revolutionise patient care. Through the engageX solution, we are committed to transforming patient experiences into journeys characterised by excellence, accessibility, and innovation. This initiative represents a strategic step in our ongoing quest to harness cutting-edge technologies to make a profound and positive impact on human health worldwide.”
“With security and reliability being paramount in healthcare communications, the NICE CXone platform employs advanced encryption protocols, supporting HIPAA compliance and protecting patient data,” said Darren Rushworth, President, NICE International “This strong security framework builds trust and ensures the safe exchange of sensitive health information.”
For TruDoc’s healthcare providers, the platform also offers AI-driven analytics and sophisticated tools that streamline operations and optimise patient interactions. These features improve patient experience, boost operational efficiencies, reduce wait times and improve overall service delivery.
This strategic collaboration between TruDoc and e& enterprise strengthens the telehealth firm’s operational capabilities while supporting its mission to provide solutions that are both innovative and patient-centric. By leveraging the strengths of NICE’s technology and e& enterprise’s expansive network, TruDoc is well-positioned to lead the transformation of healthcare communication in the MENA region.
