Spinnaker Support now offering VMware support after listening to customer concerns following Broadcom’s VMware acquisition.
Spinnaker Support will begin offering VMware third-party support globally.
The move comes after Broadcom’s acquisition of VMware and the subsequent announcement that VMware would move from perpetual licenses to a subscription model.
This change means a fundamental shift in how customers will access and finance VMware solutions support and maintenance.
This transition also introduces complexities related to cost predictability, customer autonomy and the strategic alignment of technology roadmaps.
After listening to the concerns of customers, Spinnaker Support’s new offering enables VMware customers to:
- Avoid cost increases: Many customers can now avoid moving to Broadcom’s subscription model, which is causing a massive increase in annual charges.
- Maintain security and compliance: Mitigate system vulnerabilities with Spinnaker Support’s bespoke holistic approach to security and robust support services.
- Receive expert support: Access 24/7/365 support from Spinnaker ’s in-house team of highly experienced VMware engineers.
- Access to VMware pros: Spinnaker Support has recruited former senior management and support professionals from VMware following Broadcom’s recent acquisition.
- Experience operational flexibility: Extend the life of their current VMware systems so they can smoothly migrate to alternatives.
Martin Biggs, VP & GM EMEA and Strategic Initiatives, Spinnaker Support, said: “Responding to market demand we’re very pleased to be launching our VMware support offering.
“Comprehensive support and maintenance is a cornerstone of enterprise IT. Unfortunately, when vendors get caught up in visions of lucrative price restructuring and strategic enhancements, product support for what clients are using today is often relegated to an afterthought. This jeopardizes security, compliance, and alignment with digital transformation objectives.”
