Analysis

Digital disruption defines change across industries and organisations

IDC has revealed that 90% of CIOs in Africa and the Middle East are either currently engaged in, or are planning, some level of Digital Transformation. The rise of Artificial Intelligence (AI), the Internet of Things...

Epicor expert says you can use data in order to make better decisions

Hesham El Komy, Regional Vice President, Middle East, Africa & India (MEAI), Epicor Software, looks at the role data plays in the modern workplace. There are vast amounts of data being created, mined and managed...

Effective Congestion Management is key for MEA telecom operators

Ahmad Sayed, Regional Director, Middle East and Africa at Nexign, looks at how telecom operators can prosper this year. In an expat-heavy region, you undoubtedly observed another tradition – that of phoning...

Aruba report: How technology can help retailers fight back

While retail has been slow to implement workplace technology, a new report from Aruba says after years of reticence it’s now or never for the industry to embrace it. The study highlights five key technological trends t...

CX disconnect in an ‘experience economy’ is putting businesses at risk

Dimension Data, the US$8 billion global technology integrator and managed services provider for hybrid IT, has revealed the findings of its annual CX Benchmarking Report. It urges organisations to address a ‘customer e...

Top three opportunities to grow small South African businesses in 2019

Viresh Harduth, Vice-President, New Customer Acquisition (Startup and Small Businesses) for Sage Africa and Middle East, looks at the three opportunities to grow small South African businesses in 2019. 2019 is well...

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