As we enter the second year of a global pandemic, it’s clear that COVID-19 makes no exemptions in its attack, our economies have been hit hard and almost every sector across the world has faced disruption, with many p...
Uniphore, a provider of conversational service automation (CSA) solutions, has announced its agreement to acquire Jacada, a customer experience pioneer with the industry’s leading low code/no code platform for contact cen...
MAST Consulting, a home-grown start-up part of the MAST Consulting Group, a UAE-based holding company, has announced the launch of its Customer Intelligence and Analytics App: CIAA. This App has been designed to...
Orange has announced that maritime customers will now be able to accelerate their Digital Transformation with higher-capacity satellite connectivity services provided jointly by SES Networks and telco. With the latest...
Pink Elephant EMEA, a global IT Service Management specialist, has announced a partnership with Freshworks Inc, a software company empowering businesses to delight their customers and employees. The partnership will...
Nexthink, a digital employee experience (DEX) management solutions vendor, has announced that it is partnering with Atos in the Middle East. The global Digital Transformation market size is expected to reach an...
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