Dimension Data is predicting an increase in headcount in the global contact centre industry in the next two years. This announcement follows the Group’s forecast that, over the next 24 months, organisations will int...
Organisations that don’t embrace digital customer engagement channels – that’s web chat, social media, SMS, smart phones and mobile applications, and even video – into their engagement strategies within the next two y...
EMC Corporation has announced the findings of a new UAE based study that reveals organisation preferences of cloud computing models and the priorities that drive these investments. The study reveals heightened cloud computing ...
The Middle East and Africa (MEA) PC market posted year-on-year growth in Q3 2014, spurred in large part by two significant education deals in Pakistan and the revival of the Egyptian market. The latest figures...
According to the results of the “Mobile cyber-threats” survey carried out by Kaspersky Lab and INTERPOL between August 2013 and July 2014, every fifth Android-based device protected by Kaspersky Lab security solutions was...
Though all IT organisations in the Middle East show serious interest in tightening security controls; when it comes to securing the privileged passwords, IT professionals seem to be not paying much importance, and are...
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