AT&T is helping healthcare organizations in the US ensure those who need the vaccine get it with solutions such as IoT Fleet Management and Interactive Voice Response.
AT&T is helping healthcare organizations in the US ensure those who need the vaccine get it.
One of the biggest challenges with getting the vaccine to as many people as possible is logistics. But with a tracking solution like AT&T’s IoT Fleet Management, the location of the vaccine can be tracked from production to clinic.
AT&T provides the network connectivity for many of the shipping companies that are playing an integral part in the distribution of the COVID-19 vaccine. It supports the connections that enable companies to see in near real-time where the vaccines are in the distribution process.
AT&T also created an internal ‘command center’ to help expedite the turn-up of services for these designated customers taking part in this critical mission.
Additionally, healthcare providers are getting overwhelmed with calls from people wanting to know when and where they can get the vaccine.
AT&T is working with providers to address these challenges. Prisma Health in South Carolina is one example. When hundreds of calls for COVID-19 vaccine information flooded the company’s 800 number, AT&T set up Interactive Voice Response (IVR) to help manage call volumes.
IVR is one of AT&T’s Contact Center Solutions which combines its secure network and cloud-based platform and services to deliver patient reminders, SMS notices, voice calls and call volume management.
