Liberty Latin America has selected MATRIXX Digital Commerce as part of its evolution to 5G in the Caribbean and Latin America.
MATRIXX is a real-time digital platform providing customers with full visibility into their accounts, services and spending at all times directly through a mobile app or customer portal.
With MATRIXX, customers will have a simpler, more transparent experience in how they buy and use services such as broadband, video, telephony and mobile services, including triple-play and quad-play offerings.
“To support our expansion, we are transforming our IT infrastructure to improve customer experience and digital engagement as we evolve our 5G offering in Puerto Rico,” said Christine Weber, CIO and interim CTO, Liberty Latin America.
“We chose MATRIXX as the centralized digital commerce platform that will give us the responsiveness to engage with our customers in real-time, and the agility to develop and scale valuable new offerings across residential and commercial markets.”
The MATRIXX deployment will initially focus on Liberty Latin America’s mobile offering in Puerto Rico as the company continues to enrich the 5G offering to its customers.
Liberty Latin America chose MATRIXX for its speed of deployment, commercial agility, and its focus on 5G and omnichannel support.
